Booksense version 2.1 released

Greetings. For those interested, Booksense version 2.1 has been released. See below the announcement from GW Micro. Also, I realize that I haven't been as active on the blog as of late. I'm much more active on Twitter. If you're on it and want to see what I've been up to or want to follow me, then go to:

www.twitter.com/wcmerritt

Enjoy.

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In case you missed our important CSUN announcements, BookSense 2.1 firmware has been released!

You asked for it, and we have listened. GW Micro is proud to announce the brand new release of BookSense 2.1. The BookSense now supports content from SAMNet, such as audio described movies, television shows, and more. SAMNet is a subscription service. For more details and to sign up, go to
www.serotek.com

BookSense 2.1 also adds full support for NFB Newsline In Your Pocket. Now you can use the BookSense to play your favorite newspaper or magazine. For more details, visit
http://www.nfbnewsonline.org

The new, free upgrade also adds different tones for marks, and the ability to switch from text to audio or from audio to text while reading a DAISY book; making DAISY playback more simplified.

To download the latest firmware, and to read all of the changes for BookSense 2.1, go to
http://www.gwmicro.com/booksense
and then activate the BookSense 2.1 Now Available link. If you have any other questions or need help installing the firmware, please contact our Technical Support Department at (260) 489-3671, or via email at support@gwmicro.com.

Jeremy Curry
Director of Training
GW Micro, Inc.

New Olympus players announced

Greetings. Below is a message that I sent to some of my work colleagues regarding the summer release of some new Olympus digital voice recorders and media players. Blind Bargains has the same information, along with many other sites, but they also have the U.S. prices, which are expected to be $249 for the Olympus D2 and $299 for the Olympus D4. Are the features for either of these players enough to get me to go out and buy one? Probably not since I've already got and am happy with my Booksense from Gw Micro. However, if the Olympus players live up to their billing and if what I speculate below about their ability to perhaps play the DAISY NLS files, then this would truly be a notable development. It could mean that a mainstream developer of technology is really taking an interest in the blind market and attempting to reach out beyond offering one token product for the blind. Given the battery life though, it does present an interesting and thought provoking case for getting these new players. Enjoy.

***

The Olympus D4 and D2 have been announced. Among other things, these players include built in voice guidance and text to speech, as well as the ability to play DAISY files specific to the blind and low vision. Though it doesn’t say so directly, since it supports the DAISY files for the blind, I’m assuming that this means it will play the NLS digital talking book files. If this is true, then this is probably the first mainstream off the shelf player that will be able to play these types of files. Read more at the link below:

http://j.mp/aeyK8E

Booksense now supports RFB&D

Greetings. I received the following announcement from GW Micro earlier. This is great news for those students, be they in grade school, junior high, high school, college or graduate level, and professionals who may need RFBD materials in a more portable digital form. It took a while for the Booksense to add support for RFBD material, but now it's finally here. Happy reading!

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GW Micro is proud to announce that the BookSense officially supports Recording for the Blind and Dyslexic (RFB&D). RFB&DAr is the leading accessible audio book library for students with disabilities such as visual impairment or dyslexia. BookSense customers can now take advantage of the large selection of textbooks available from the RFB&D service.

With the addition of support for RFB&D books, students can now instantly download textbooks from
http://www.rfbd.org
and read the books on the BookSense. Textbooks are available from RFB&D's AudioPlus service, which has books in DAISY format. Students can choose from any of the 50,000 books, all of which are read by humans, so students get the benefit of an actual person reading the book.

Adding RFB&D support to the BookSense adds even greater capability to one of the most advanced eBook readers available to people who are blind or visually impaired. The BookSense XT is the only eBook reader for the blind to have built-in Bluetooth for wire-free listening while in the classroom, as well as built-in memory to make it easier for students to carry textbooks without the need to worry about memory cards.
Whether you own the BookSense or BookSense XT, both models support RFB&D. Your player must be authorized to play RFB&D content. This means you must become an RFB&D member. You can sign up by going to
www.rfbd.org
or by calling RFB&D at 1-800-221-4792. Once you have become a member of RFB&D, you will need to authorize your BookSense player. To learn how to authorize your player, go to
http://www.gwmicro.com/kb1114


If you have any other questions regarding the BookSense, please contact GW Micro at (260) 489-3671.

Streaming and description of Rose Bowl Parade

Greetings. I received the following note from ACB Radio. Though no connecting address is given, I expect that to listen you would just go to the ACB Radio Home Page and find the link for the ACB Radio World channel. I think they're doing this because there will be blind students from the Ohio School for the Blind in the parade as one of the many marching bands. Hopefully this streaming event will work out much better than the presidential innauguration from January of this year. In any case, enjoy.

***

Hi all,

It is with great pleasure to let you know that ACB Radio will be streaming the Rose Bowl Parade on January 1, 2010.

The coverage will begin at 15:30 UTC which is 10:30 A.M eastern and 7:30 A.M pacific.

The coverage will be streamed on ACB Radio world.

Ken Metz will be providing the coverage from the home & garden TV booth.

Also there will be full audio description provided on the stream so you won't miss a single movement in the parade!

So mark your calendars!

Date: Friday January 1, 2010.
Start time: 15:30 UTC 10:30 A.M eastern and 7:30 A.M pacific.

Where: ACB Radio World

Hope to see you there!

Larry Turnbull
ACB Radio Managing Director

Seeing Eye hits matching milestone

Greetings. I received the following note from The Seeing Eye. AS is mentioned by the organization's president, it's not how many dogs have been matched, but rather the level of service that the organization gives to each match. While matching 15,000 dogs is certainly something to be proud of, that 15,000th team will get the same level of service and care from The Seeing Eye as the first 10 matches did oh so long ago. Enjoy.

***

The Seeing Eye Forges 15,000th Partnership for Independence

MORRISTOWN, N.J. – The Seeing Eye, the pioneer and innovator of dog guide services for people who are blind, announces its 15,000th partnership between human and canine ... Dr. Josephine DeFini of New York City and a black Labrador retriever named Zion.

The philanthropic organization celebrates its 80th anniversary this year, making this particular milestone especially meaningful. Zion is the ninth Seeing Eye® dog for Dr. DeFini, who has traveled through the past 52 years being led by these specially bred and trained canines.

"I can't show The Seeing Eye enough appreciation for what they've done for me," said Dr. DeFini. "Every time I return to The Seeing Eye, it's like a whole new experience because it's such a forward-thinking organization. They're always looking to make the training better, enhancing the ease with which a person with a visual impairment can enjoy movement and freedom."

A lifelong resident of New York City, Dr. DeFini returned home with Zion in September and already is back to her active life, traveling through the hustle and bustle of Manhattan. After retiring earlier this year from a career as a social worker and psychotherapist (most recently with Lighthouse International), she continues a small private practice.

Her experience as a Seeing Eye dog user is special, to be sure, but not at all unique. "Multiply the success of this new partnership by 15,000, and you begin to understand the magnitude of the impact made possible by all those who have supported our mission for the past 80 years," said Seeing Eye President & CEO Jim Kutsch. "In fact, the 15,000th dog is really no different than number 14,999. Our promise is the same for all of our graduates – to provide ongoing support and commitment to them by providing the best dog guides in the world."

Since her stay at The Seeing Eye campus in Morristown, N.J., where she trained with Zion, the team has been all over New York City, including regular trips to her Pilates class. "I can get to all those places with a cane, but it's the ease and confidence that's so different with a dog. After the experience of not having a dog for six months, I've regained my self-confidence and ease of movement."

The Seeing Eye is supported by contributions from individuals, corporations and foundations, bequests, and other planned gifts. The Seeing Eye is a trademarked name and can only be used to describe the dogs bred and trained at the school's facilities in Morristown, N.J.

Remembering Ed Eames

Greetings. A few days ago, the world lost a great champion for the rights of the blind and otherwise disabled, and even more important, the rights of guide/service dog users. This article in the Fresno Bee really sums up the life and contributions of Ed Eames. Ed Eames fought for rights of disabled. Farewell Ed; you contributed and you will be missed.

Great article on former CCRC student

Greetings. I found this in the Matilda Ziegler list of articles and was pleasantly surprised to read about this former Criss Cole Rehabilitation Center student. I saw her get an NFB of Texas scholarship this weekend in San Antonio in the amount of $1,500, but it appears that she is getting other scholarships and recognition out in West Texas. Watch out for this woman; she's going to make waves and changes in her world. The link is Blind Abilene woman receives scholarship help. enjoy, and go Mary!

Great article on current Google Books case

Greetings. I've mainly left it to others to rehash the dispute regarding the Google Books case and upcoming settlement. However, I came across this article from the Matilda Ziegler RSS feed (linked further down this page), which really sums everything up quite nicely. It's by Carl Jacobsen, the president of the NFB of New York affiliate, and is called Blind need more access to written word, from the Times union out of Albany, NY. Enjoy.

Viewing PDF's in Google search results

Greetings. Google has had the ability to allow you to view PDF files in search results, but today they have improved that, according to the Google blog post called Quickly view formatted PDFs in your search results. Though the examples they give are untagged images, hopefully this will improve the usability of PDF files in search results. It will be interesting to see if form fields show up as they do on a normal web page and are accessible with screen readers. Enjoy.

2010 Census cautions

Greetings. Unfortunatley, in the current tehc times, we have to be careful about what we put out on the web or tell/give to other people, especially if that information is your birthdate, SSN, mother's maiden name, or other sensative information. With that said, consider the following note I saw on an email list regarding next year's U.S. census. Please pardon any formatting errors.

***

Be Cautious About Giving Info to Census Workers With the U.S. Census process beginning, the Better Business Bureau (BBB) advises people to be cooperative, but cautious, so as not to become a victim of fraud or identity theft. The first phase of the 2010 U.S. Census is under way as workers have begun verifying the addresses of households across the country. Eventually, more than 140,000 U.S. Census workers will count every person in the United States and will gather information about every person living at each address including name, age, gender, race, and other relevant data. The big question is - how do you tell the difference between a U.S. Census worker and a con artist? BBB offers the following advice:

** If a U.S. Census worker knocks on your door, they will have a badge, a handheld device, a Census Bureau canvas bag, and a confidentiality notice. Ask to see their identification and their badge before answering their questions. However, you should never invite anyone you don't know into your home.

** Census workers are currently only knocking on doors to verify address information. Do not give your Social Security number, credit card or banking information to anyone, even if they claim they need it for the U.S. Census . While the Census Bureau might ask for basic financial information, such as a salary range, it will not ask for Social Security, bank account, or credit card numbers nor will employees solicit donations.

Eventually, Census workers may contact you by telephone, mail, or in person at home. However, they will not contact you by Email, so be on the lookout for Email scams impersonating the Census.

Never click on a link or open any attachments in an Email that are supposedly from the U.S. Census Bureau.

For more advice on avoiding identity theft and fraud, visit
www.bbb.org

Exciting guide dog advocacy announcement

Greetings. I received this information in my email recently and thought it appropriate to post here. Feel free to share as appropriate with others you know that use guide dogs, no matter what school or support/advocacy organization they may belong to. Enjoy.

***

Please circulate the following message as widely as appropriate!


Dear All,
I am pleased to announce that the National Association of Guide Dog Users, a strong and proud division of the National Federation of the Blind, has been awarded a grant from the NFB's Imagination Fund to develop and implement a nationwide toll-free Education & Advocacy Hotline. This hotline will provide information about the rights of disabled people to be accompanied by service animals under state & federal laws. It is our goal to provide summaries and full texts of each state statute, information about the Americans with Disabilities Act, the Air Carrier Access Act, and the Fair Housing Act, as well as specific guidance to particular industries, such as health care facilities, taxicabs, restaurants, and places of lodging. In addition, trained advocates will be available for personal assistance. Our projection is to begin beta testing in january and have the hotline fully functional by Spring 2010. As this initiative unfolds, messages will be sent to the NAGDU list, so you will be the first to know. If you have any comments or suggestions for specific features of this hotline, please send these comments to me at

President@nfb-nagdu.org

If you would like to subscribe to the email list of the National Association of Guide Dog Users, you may do so by going to

http://www.nfbnet.org

click on "Join or drop nfbnet mailing lists", find the link to the National Association of Guide Dog Users (NAGDU), and complete the subscription information. Once you have subscribed to the list, please send a message introducing yourself. I look forward to being of service to you!

Fraternally yours,
Marion Gwizdala, President
National Association of Guide Dog Users
National Federation of the Blind

History of the Internet

Greetings. I came across this article a few days ago called 40 Glorious Years of the Internet and found it quite interesting. Yes folks, the Internet has really been around for 40 years, unlike the WWW which has been around between 15 and 20 years. Kind of makes you wonder what's coming in the next 20-40 years. Whatever the Web and Net bring, it should be fun. Enjoy.

New initiative to make accessible textbooks for college students

Greetings. I received this information a few days ago and thought it was worth posting here. If this website grows with the number of textbooks, then this could end up being a great resource for colleges and their students. Enjoy.

***

Textbooks for the Disabled

August 28, 2009

The Association of American Publishers and the University of Georgia this week unveiled an electronic database aimed at making it easier for blind, dyslexic and otherwise impaired college students to get specialized textbooks in time for classes.

The database, called
AccessText is designed to centralize the process by which electronic versions of textbooks are requested by colleges and supplied by publishers. Experts say it will allow disabled students to get their textbooks more efficiently, help colleges save money and avoid lawsuits, and protect publishers' copyrights.

For students whose disabilities prevent them from using traditional texts, the normally straightforward task of acquiring books for their courses can be tedious and frustrating. Federal law requires that colleges and universities provide disabled students equal access to educational materials, but this is often easier said than done. College officials have to track down and contact the publisher of every textbook that each of its disabled students buys and request an electronic copy. If such a copy exists -- the likelihood shrinks the older the book and the smaller the publisher -- college officials still have to convert the file to a format that can be read by whatever reading aid the student uses. If not, the college has to wait, sometimes weeks, to obtain permission to scan the book and create its own electronic version.

Once a college has an electronic copy, converting to a readable format can be another complex process, says Sean Keegan, associate director of assistive technology at Stanford University. Math and science texts often arrive as scanned pages, and cannot always be easily read by the character-recognition software the university uses to turn them into standard electronic files, Keegan says. "That can take a longer amount of time to process that material internally and turn it around and give that to the student efficiently," he says.

Meanwhile, delays in the process can make it impossible for disabled students to prepare for and participate in classes. "Students need to have a book in time so they can do the assigned reading and study for tests and papers," says Gaeir Dietrich, interim director of high-tech training for the California Community Colleges system. "So if the book doesn't come until the term has been in session for three or four weeks, that puts that student very far behind." Some students have sued colleges over such delays, she says.

AccessText aims to mitigate these woes by streamlining the request and delivery process, says Ed McCoyd, executive director for accessibility affairs at AAP.

"There's a lot of transactional friction taking place currently," says McCoyd. "What AccessText is trying to do is take some of that out of the transaction by having parties agree to streamlined rules up front."

Having colleges submit requests using the AccessText portal should eliminate the need for the publishers to require endless paperwork with each request to protect its copyrights, McCoyd says. Under the system, the copyright protection agreements can be handled once, during registration, and the requester's bona fides can be verified by a log-in.

Currently, colleges that get tired of waiting for publishers to process the paperwork and procure an electronic copy of a text sometimes just scan a text themselves to try to satisfy the needs of disabled students in a timely fashion, says Dietrich.

AccessText is also set up to eliminate the need for different colleges to convert the same text to a readable format once it is acquired. Currently "numerous schools could be doing the exact same thing, converting the same text," says Bruce Hildebrand, executive director for higher education at the publishers' association. Under the new system, "if one school has already spent the time and the money to convert a file to a format, they could advise the AccessText network, which could then make the info available that it was still available in that format, and that school could share it with another school" -- thereby sparing those colleges the time and resources it would have used to convert the file themselves, he says.

Eight major publishing houses paid a total of just under $1 million to develop the AccessText network and maintain it through its beta phase, which will end next July. From then on, it will sustain itself by billing member colleges between $375 and $500 annually, depending on size.

Dietrich notes that community colleges might not benefit from the AccessText network as much as other institutions, since "we have a lot more vocational classes and basic-skills classes, and a lot of those books don't come through those big publishers, they come through specialized publishers," she says. "It doesn't solve that part of the problem for us."

The network includes 92 percent of all college textbook publishers and is recruiting even more, according to AAP officials.

Seeing Eye on ABC Friday

Greetings. I received the following announcement from The Seeing Eye earlier. If you can't catch the initial broadcast/print story run of these stories, then check out the links below. Note that the time listed for the ABC World News program is eastern. Enjoy, and happy birthday Seeing Eye!

***

Breaking News!! Two stories on The Seeing Eye are about to hit the press!

The people and dogs of The Seeing Eye will be featured as the “Person of the Week” on Friday August 21 at 6:30 p.m. on ABC World News with Charles Gibson. The “Person of the Week” is a feature done every Friday at the conclusion of the network ABC news as a tribute to an individual that is making a difference in the world. The Seeing Eye was selected as this week’s honoree because of our 80th anniversary and the Graduate Reunion that is occurring this weekend. ABC News was impressed that about 200 graduates out of 1800 active graduates are returning to our Washington Valley campus, despite the economy.

ABC News was on campus yesterday, interviewing Jim and Ginger, accompanying an instructor training a dog, and filming a litter of black Lab puppies. They will return tomorrow to capture graduates at the Reunion. Look for the 2 ½ minute Seeing Eye segment on your network ABC news Friday, August 21 at the conclusion of the 6:30 pm broadcast.

The second news story will be a Friday, August 21 feature on the Graduate Reunion on the front page of the Star Ledger, the leading newspaper in New Jersey. The Star Ledger spent most of yesterday on campus interviewing our staff.

If you are unable to tune in or read the article, both stories will be made available on the Internet at
http://abcnews.go.com/Video/playerindex
and
www.nj.com/starledger

RFB&D now free for individuals

Greetings. I came across this announcement from Recordings for the Blind and Dyslexic and hthought it worth posting here. The below message is what I sent to some work colleagues regarding this announcement, but for full details, check out the link below. It would appear that if you're an individual and have a compatible RFBD player, such as the VR Stream and soon to be the Booksense, then you can now download books for free! This is awesome news and I'm sure will be welcome news for any student, be they in school or students of life. Enjoy.

***

Unlike Book Share, there doesn’t seem to be any restrictions for being apart of any particular group, such as in school. It looks like as long as you can play the RFBD digital books, if you’re an individual then membership is now free.

*Aug. 18: here's an addition from one of my colleagues regarding the free memberships.
I spoke to RFB&D and the grant they received is for one year, so the free membership is just for one year.

When a individual consumer signs up online, the consumer does not have to pay the one time registration fee or the or annual fee for one year. If they have a portable audio book device such as the Victor Stream, the UAK (User Authorization Key) to download books is free also for the first year. If the grant is not renewed, the fee schedule will go back to what it was next year. Institutional memberships are not covered by the grant.

Read the following link for more details:



http://www.rfbd.org/membership-individual.htm

FS Reader now free

Greetings. For those interested, Freedom Scientific has announced a change in pricing for their FS Reader program that allows you to read Daisy material on the PAC Mate and PAC Mate Omni machines--in short, it's now free! Read the official press release regarding the free FS Reader. This is a good thing and will allow more people to be able to read Daisy content. Others would theorize why this was done; I won't. I'll just say this: I'm still waiting for a ntoetaker manufacturer to step out and add the ability to read the new NLS digital talking books with their Daisy program. Thus far, no one has done this. When this happens, I think that said company's Daisy program will see it's popularity soar! In the press release above, it is hinted that FS Reader will also be fre with the new JAWS 11 to be released later this year, and also for demonstration versions of JAWS. This is a good thing for students or those who may not have the funds to purchase a full license of JAWS. Enjoy.

Through Our Eyes to feature The Seeign Eye

Greetings. I received the following announcement from a couple of different sources and thought it worth posting here. Enjoy.

***

Joseph Ruffalo, president of the New Jersey chapter of the NFB, will feature The Seeing Eye and its 80th Anniversary during his Internet radio show scheduled for Wednesday, June 24.

Ruffalo, host of the ThruOurEyes Internet radio show, has invited Jim Kutsch, President and CEO; Rivi Israel, instructor; Roger Woodhour, volunteer puppy raiser; and Vincent Chaney, Seeing Eye Graduate, to appear on the show.

ThruOurEyes airs at 8 p.m. Eastern time and can be accessed by going to
www.thruoureyes.org
to listen live.

The ThruOurEyes show is also available via an Internet Podcast. Should you miss the show and wish to listen at a later time, the information is available on JAWS friendly links on
www.thruoureyes.org/jaws.html

Updated Stream FAQ from HumanWare

Greetings. I received the following note from the Stream Newswire regarding the updated Frequently Asked Questions documents on the HumanWare site. Read below for more information. Enjoy.

***

Dear Victor Reader Stream Friends:
We have updated the Stream FAQ (frequently asked questions) document on the Stream documentation page at:
http://www.humanware.com/en-canada/support/vr_stream_documentation

On that page navigate to the English heading to find the list of Stream documentation including the Stream FAQ in both Microsoft Word and html formats. This FAQ has over 100 answers to questions we have received about the Stream and we encourage you to review it.

This updated FAQ will especially interest Stream owners in the United States. New FAQ items have been added to the FAQ sections for NFB (National Federation of the Blind), NLS (National Library Service for the Blind and Physically Handicapped), and RFB&D (Recordings for the Blind & Dyslexic). In these sections of the FAQ you will find answers to questions about:

1. the new NFB-Newsline In Your Pocket service. The FAQ answers questions on how you can now download and transfer your favorite NFB-Newsline publications to the Stream in one simple step

2. NLS: The New FAQ answers questions about registering for the new NLS BARD (Braille and Audio Reading Download) service and how to authorize your Stream to play these protected materials. Also, some Stream users are involved with testing the new NLS book cartridges in some regional libraries. Some of you have asked us about playing and copying these book cartridges on your Stream and the FAQ answers those questions. For general information about NLS service or the NLS digital transition you should contact your local library or visit the NLS home page at: http://www.loc.gov/nls

3. RFB&D: The FAQ answers questions about how to download and transfer their new DAISY download books to your Stream.

Even if you are not using these services we encourage you to download the FAQ or browse it online as there are more than 100 frequently asked questions that are organized into 15 different sections concerning many aspects of using the Stream and managing different types of content. You can easily navigate the FAQ as each section is a level 1 heading and each question is a level 2 heading.

Other useful Stream links:
- For general Stream product information, testimonials, demos, and reviews, visit:
http://www.humanware.com/stream
- For Stream software downloads, documentation, and where to find content for your Stream visit:
http://www.humanware.com/stream_support

Thank you,
The HumanWare Team

Original article from forum post

Greetings. Here's a link to the original article from the forum post I put up yesterday. The article is called Dog Fight and it's from the Copperas Cove Leader-Press. This link is for the printer friendly version of the article. Thanks to Ron for the link. I always like to quote sources and authors/papers when putting articles here. Enjoy.

More on Taco Bell guide dog incident

Greetings. The below is another email that I sent to a guide dog email list. Though we don't know the whole story, this definitely sheds more light on the things that happened. I wish I knew the original paper or place where this story first appeared, but I'm sorry to say I don't.

***

I did a search on Google for the woman's name and among the results
that came back was this series of posts on a forum/newsgroup site.
I've cleaned up the posts for better reading, but for more and to read
comments from others, go to this link:

http://www.topix.com/forum/city/copperas-cove-tx/T52KB3SEVEHKE3KQ3


This is interesting stuff. Several times my eyes widened and I
thought, "Wow." See for yourself. Also, according to the below, Ms.
Ballou, the owner of the Leader Dog, was not using a "traditional"
guide dog breed, which might explain some of the manager's reaction.
It doesn't explain the behavior of the police though.
Wayne

***

new resident in Copperas Cove is considering legal action after being
forcefully removed from a local restaurant.

Nanette Ballou lost her sight 11 years ago due to multiple eye
traumas. She is assisted by Rusty, a white Berger De Picard or French
sheepdog, who was trained at Leader Dogs for the Blind in Rochester,
Mich.

While she does have limited vision in her right eye, similar to
looking through a straw, she can't process depth of field or see
anything other than what she is directly looking at. Also, any change
in lighting like moving from indoors to outdoors causes her total
blindness for five to 10 minutes until her eyes adjust.

"He protects me," Ballou said about Rusty. "He keeps me from bumping
into things and from tripping over curbs. But it's still scary to walk
places like parking lots where not everyone is paying attention and I
don't have any peripheral vision to rely on."

On Thursday, May 7, after picking up Rusty from the dog groomers,
Ballou and Rusty along with her daughter and two grandchildren went to
Taco Bell. The family placed their order, picked up their food and was
about to eat when Cynthia, a night manager, approached their table and
asked, "Is that a Seeing Eye," Ballou recalled.

"No, he's a guide dog, a Leader Dog," Ballou said to correct the manager.

Ballou said not all guide dogs are Seeing Eye's. It depends on what
school they go to and her dog went to the Leader Dog school.

"It's like calling an A&M student a Longhorn," she said. "I was trying
to educate her that there are more kinds of guide dogs, not just
Seeing Eye. But she had no part of it."

The manager told Ballou the health department would shut them down if
they saw the dog in the restaurant and then asked for identification
for the dog as a guide dog.

Ballou showed her the special harness Rusty wears identifying him as a
Leader Dog and stood her ground as she began to feel harassed.

The manager said she was going to call the cops and Ballou said, "Go
ahead, save me the call."

Six Copperas Cove police officers in three patrol cars arrived on the scene.
When the police arrived, Ballou said they did not identify themselves
and the first officer, whose name she was never given, told her "Lady,
you and the dog have to get out."
She told the officer Rusty is a service dog and Texas law allows him
to be with her. She showed him a law book she carries with her with
all the state and federal laws for the blind across the country, but
said the officer would not look at it.
She told the officer she just moved to Copperas Cove and said she
can't believe they don't know what the law is. She said the officer
told her "Welcome to Copperas Cove, if you don't like our laws,
leave."
She said the same officer told her, "You don't look blind" because she
was looking at him while he spoke to her. She said it is common
courtesy in the visual world to look at someone when they speak to you
and you don't have to be sighted to do so.
A second officer on scene Cpl. Shane Kieltyka did read her law book,
she said, because she believes he understood she was trying to diffuse
the situation.

"When the first officer approached me, it flustered me," she said.
"But I stood my ground."
Her daughter, Jennifer Warden, said when the police arrived they
crowded around the table
enlarge
making it difficult for them to leave like they were being told. One
of the officers also followed Warden to her car, speaking in a
confrontational voice while blocking her in the corner of her car's
open door, Ballou said.
"We felt closed in," Warden said. "There was me, a 10 year old and a
nine year old and a blind woman with her dog. How dangerous did we
look? They did everything short of calling in the SWAT and spreading
us out on the ground like an episode of COPS."
Her oldest child, age 10, has cerebral palsy and said the incident has
had a negative impact on her trust in the police and how disabled
people are treated.
Warden, who said the police have been called before because of her
mother's guide dog, said this is the first time they were treated this
way. All the other times the police said they were allowed to stay,
she said.
"They didn't do anything but make us the victim," she said about the police.
Warden said her husband is being stationed at Fort Hood, but after
this incident, said her family will look for a place to live in Belton
or Harker Heights.

"We weren't impressed at all with the attitude the people in Copperas
Cove have, especially the police department," Warden said. "If we're
not living on base we need to know we can rely on the police
department, and that was a big no."
Now Ballou, an advocate for the blind, is searching every avenue
available to her to make sure this does not happen again. She said she
is afraid this incident has labeled her as a troublemaker by everyone
who saw the incident.
"Everyone who drove by and saw me and my very identifiable dog doesn't
know what happened," she said. "In a way, I was slandered across the
community as a troublemaker. I'm very vocal about what happened
because I want the public to know the laws that protect my civil
rights were not protected by the police department or Taco Bell."
Ballou contacted the police department several times to speak with
Police Chief Tim Molnes, but said he wouldn't return phone calls.
Another officer did eventually speak with her and take a report
filling official charges against the Taco Bell manager for non-access.
Ballou said she could have also pressed charges for interfering with a
service animal's job and for harassment, but has not.
She then contacted the district attorney's office where an assistant
told her this is a civil manner and they don't handle those cases. She
told them it is not a civil manner and she said he repeated several
times "we're not going there" and then hung up.
She has also called City Attorney Charles Zech and left a message, but
has not heard back from him.
"Everyone at the city has shut me off," she said. "They are afraid I
might sue. I don't like to fight. If the police chief had made them
apologize, I probably would have dropped all of this."
She said she just wants to see the laws enforced. She also said there
are grants available through the ADA civil rights section of the
United States Justice Department for entities to have someone come in
and teach them ADA laws.
City Manager Andrea Gardner said "The City's policy is not to comment
on ongoing investigative matters" and would not answer questions about
the city's ADA training or this incident.
Lt. Danny Austin said the file on this case is still open and could
not release information without an open records request. The request
was sent to the Copperas Cove Police Department earlier this week. The
file has not yet been received. The May 7 police blotter has no report
of an incident at Taco Bell.
Taco Bell representative Don Barton has also been contacted by the
Leader-Press office about the incident. He said he would send a
prepared statement by e-mail. The statement was not received by press
time.
Texas law on service animals states any violations of a person's right
to use a guide dog is guilty of a misdemeanor and is punishable by a
fine of not less than $300 or more than $1,000.
"They know they stepped over the line," Ballou said. "They are just
hoping it will go away."