Cap Metro appears to be listening

Greetings. Here's an article from News 8 Austin, one of the TV sstations in Austin, about the Capitol Metro saga called, Capital Metro addresses paratransit customer concerns. It looks like they're listening and headed in the right direction. However, based on their behavior in the last few weeks and months, I'm a little hesitant to jump on their wagon until they actually make the requested improvements that the public (their riders) have advocated for and stop trying to "fix" the service.