I spoke with Dennis, a Freedom Scientific tech support representative, earlier today, and he told me that the new crash reports that are generated by JAWS 6.2 are sent to Freedom Scientific. So, if you get a dialog saying that an error has occurred, and asking you if you want to send or not send the report, be sure to choose Send. Dennis said that the report would go to Microsoft of course, but that it would then go to FS. He said that FS has an agreement with MS to receive those reports.
I've gotten quite a few of these error report announcements recently, especially if my computer's been running for a couple of days without a restart, and have wondered about the error reporting and where it actually went. Dennis said that although its tempting to dismiss the dialog by choosing the Don't Send button, he assured me that FS would be grateful to receive the reports so they can further troubleshoot JFW and improve its stability.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment